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Legal

Terms of service

Last updated: Sept 28, 2026

In short: the trial is free and needs no credit card, one plan includes everything, you can cancel at any time, and what you enter remains yours.

1. The service

3D FilaTrack is a web application for recording filament spools, planning items to print, and working out the cost and price of prints. By creating an account you accept these terms and the privacy policy.

2. Your account

  • You must be at least 14 years old. If you are under 18, a parent or guardian must agree to these terms.
  • One account is for one person or one business. Do not share your password.
  • Every account uses two-step verification. Keep your recovery codes in a safe place.
  • Tell us at once if you think someone else has used your account.

3. Free trial

The trial lasts 7 days and includes everything. No credit card is asked for. When it ends, your account becomes read-only: you can log in and see what you entered, but you cannot add or change anything until a membership is active. Nothing is deleted.

4. Membership and price

  • Every plan includes every feature, with no limit on spools, projects or clients. Plans differ by how they are paid and by the number of answers from Claude each month.
  • The price is US$8.99 per month or US$89.90 per year, in US dollars. Taxes may be added where the law requires.
  • A lifetime membership is paid once and never renews. It lasts for as long as 3D FilaTrack is offered.
  • A price change never applies to a period you have already paid for. Members are told at least 30 days before a new price takes effect.

5. Cancelling

You can cancel at any time. Your membership then runs to the end of the period you paid for, after which the account becomes read-only. Amounts already paid are not refunded, except where the law requires it.

6. What you enter is yours

  • Your inventory, projects, costs and client records belong to you.
  • We store them to provide the service and use them for nothing else.
  • You are responsible for having the right to record information about your clients.
  • You can ask for a copy of your data or for its deletion at any time.

7. Acceptable use

You agree not to:

  • try to reach another member’s data;
  • disrupt the service, or test its security without written permission;
  • use the service for anything illegal;
  • resell access to the service.

An account that breaks these rules can be suspended.

8. Costs and prices are estimates

The costs and suggested prices are calculated from the numbers you enter. They are an aid to your own judgment, not financial, tax or accounting advice. You decide what you charge.

9. Availability

We work to keep the service available and your data safe, and we keep backups. The service is provided as it is, without a guarantee that it will never be interrupted. Keep your own copy of anything you cannot afford to lose.

10. Liability

To the extent the law allows, our liability for any claim related to the service is limited to the amount you paid for it in the 12 months before the claim. Nothing in these terms removes a right that consumer protection law gives you.

11. Governing law

These terms are governed by the laws of Quebec and the laws of Canada that apply there.

12. Changes to these terms

When these terms change, the date at the top changes with them. If the change is significant, members are told by email at least 30 days before it takes effect.

13. Contact

Questions about these terms: use the contact page.