In short: we collect what is needed to run your account, we do not sell or share it for advertising, we use no tracking or advertising cookies, and you can have your data corrected or deleted at any time.
1. Who is responsible
3D FilaTrack is operated from Quebec, Canada. The person responsible for the protection of personal information can be reached through the contact page.
2. What we collect
| Information | Why | How it is kept |
|---|---|---|
| Email address | To log you in and to send you login links, verification codes and notices about your account | Readable, because it is how your account is found |
| Password | To log you in | As a one-way hash. Nobody can read it, including us. |
| Name, company, address, phone | Optional. To personalise your account and, later, your quotes. | Encrypted |
| Two-step verification secrets and recovery codes | To protect your account | Encrypted or hashed |
| Your inventory, printers, projects and costs | They are the service | Readable by you only |
| Information about your clients (name, company, email, phone, address, notes) | You enter it to manage your own client projects | Encrypted |
| Your conversations with the troubleshooting assistant: what you describe, and the printer, material, spool or print you choose | To suggest causes and fixes, and to let you reopen a conversation | What you type is encrypted. Removed 90 days after the last message, or when you delete the conversation. |
| Problems of the troubleshooting guide you open, and your answers to "Did this help?" | To improve the guide and to show the problems members look at most, without any name | Readable, removed after 90 days |
| IP address, browser and time of logins and security events | To detect and investigate misuse of an account | Readable, kept for a limited time (see section 6) |
We do not ask for a credit card during the trial, and we do not collect any information that is not listed here.
3. Information about your clients
When you record a client, you decide what to enter and you are responsible for having the right to keep it. We store it for you, encrypted, and use it for nothing else. The site administrator cannot see it.
4. Cookies
We use only the cookies the site needs to work. There are no advertising, analytics or social media cookies, so there is no cookie banner.
| Cookie | Purpose | Lasts |
|---|---|---|
| ft_session | Keeps you logged in and protects forms against forgery | Until 2 hours after your last action |
| ft_locale | Remembers the language you chose. Holds two letters. | 1 year |
| ft_td | Present only if you chose "remember this device". Lets this device skip the verification code. | 30 days |
On the live site, the names of the first and third cookies start with __Host-, which tells the browser to accept them only from this site and only over an encrypted connection.
5. Who receives your information
We do not sell your information and we do not share it for advertising. It is handled by:
- the company that hosts the site and its database;
- the email service that delivers login links, verification codes and account notices;
- Anthropic, only when you ask Claude a question in the troubleshooting assistant and only after you agree: your message, the photos of the print you add, and the details of the printer, material, spool or print you chose. Never your name, your email address or your notes. You can withdraw this consent on your profile.
- Stripe, when you pay for a plan: your email address, and the card and billing address you type on Stripe’s own secure page. Your card number never reaches 3D FilaTrack. Stripe keeps its records of payments as the law requires, even after your account is deleted.
These providers may store or process information outside Quebec. They receive only what they need to provide their service. When you choose a new password, the first five characters of a one-way hash of it are sent to the Have I Been Pwned service to check whether the password appears in a known data breach. The password itself never leaves the site.
6. How long we keep it
- Your account and everything in it: for as long as the account exists.
- After a trial or membership ends: your data stays readable to you. It is not deleted unless you ask.
- Records of logins: 90 days.
- Records of security events: 13 months.
- Clients you delete from your workshop: removed for good 30 days after you delete them.
- Conversations with the troubleshooting assistant: 90 days after their last message.
- Problems of the troubleshooting guide you open: 90 days. The daily counts per problem keep no name.
- Messages sent through the contact form: they arrive by email and are not stored on the site.
- An account you ask to delete: closed at once, erased 14 days later with everything in it. Until then you can cancel by logging in. The security log keeps its records without your name.
- The file of an export of your data: kept 24 hours at most, and removed once downloaded.
7. Your rights
You can at any time:
- see and correct your information in your profile;
- ask for a copy of your information;
- ask for your account and everything in it to be deleted;
- withdraw your consent, which closes the account.
Once logged in, the page “My data and my account” gives you a copy of everything in one file, and deletes your account. You can also write through the contact page. We answer within 30 days. If you are not satisfied with the answer, you can file a complaint with the Commission d’accès à l’information du Québec or with the Office of the Privacy Commissioner of Canada.
8. How we protect it
- The site is served over an encrypted connection only.
- Every account uses two-step verification.
- Personal information is encrypted in the database.
- Each member’s data is separated from every other member’s.
- Logins and sensitive actions are limited in number and recorded.
If an incident puts your information at risk of serious harm, we will tell you and the authorities, as the law requires.
9. Children
The service is not meant for children under 14. We do not knowingly collect their information.
10. Changes to this policy
When this policy changes, the date at the top changes with it. If the change is significant, members are told by email before it takes effect.